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ICICI Lombard Complaints & Reviews

3.7
Updated: Dec 13, 2025
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ICICI Lombard reviews & complaints page 2

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A
Ayush90222
Jan 4, 2024
Jan 19, 2024
This thread was updated on Jan 19, 2024
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When I purchase policy previous year for my parents they informed ya premium 10827 will remain same till age 60 but now this year when I got mail from icici Lombard it is showing amount 43 k how can in 1 year premium can increase to 4 times. It's a fraud from company i cannot pay that much
ICICI Lombard customer support has been notified about the posted complaint.
I have paid 10823 previous year attaching screenshot

Medical health policy Health shield 360 - Comment #4134041 - Image #0
I have made 10823 now it's asking 43000

Medical health policy Health shield 360 - Comment #4134042 - Image #0
Dear Ayush, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
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    Harish CS
    from Koratagere, Karnataka
    Oct 28, 2023
    Nov 24, 2023
    This thread was updated on Nov 24, 2023
    Resolved
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    Resolved

    Negligence for repair damaged car, Claim No MOT14067245 pertains to vehicle Reg No KA02AH5695

    Dear ICICI Team,

    Greetings of the day

    I am Nagamani GL, Harish CS is my brother, he was traveling with His friends from kolala to chinnahalli village dated on 02/10/2023,
    Unfortunately He accident by saving a man, in that our car got damaged but we all are safe, on the same day we carry our car to the nearest Ravindu Toyata showroom Tumkur, and they are not accepting the car to repair without insurance...
    +14 photos
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    pkjnec
    from Bengaluru, Karnataka
    Aug 21, 2023
    Aug 29, 2023
    This thread was updated on Aug 29, 2023
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    Cancellation of Renewal Policy not allowed

    I have renewed policy
    3005/[protected]/02/000 and called immediately to ICICI Lombard customer support to cancel my policy as this policy is not belongs to me and due to their mistake I got link in my email from ICICI Lombard to renew this policy.

    But they are not cancelling this policy and not refunding my money

    I have made the payment and I have rites to cancel the policy within 15 days for renewal....
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    V
    VCN Mukund
    Aug 18, 2023
    Aug 29, 2023
    This thread was updated on Aug 29, 2023
    Resolved
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    Resolved

    Health Policy Premium abnormal increase of 57% at one go for the existing customer of 15 years

    Am holding a Health Insurance Policy with M/s ICICI Lombard since 9th Oct 2008 and paying yearly premium regularly. Policy No- 4128i/IHIA/83338197/09/000 issued on 27 Sep 22 for the year consisting of a premium amount of INR 24181/ PA is due for renewal early Oct 2023. Have received a renewal intimation dated 16th July 2023 on 10th August 2023 by Post. Shocked to see the revised premium at 63% higher than the present premium for INR 37935/...
    +3 photos
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    S
    Jul 19, 2023
    Jul 22, 2023
    This thread was updated on Jul 22, 2023
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    Resolved

    We have submitted 4 nos of claim forms for flight cancellation / interruption in 2 cities i.e New York and Paris for 8th and 10th June 2023.

    We have purchased following 4 nos of policies
    1. Suket P Gohil policy No[protected] for US
    2. Suket P Gohil policy No[protected] for Europe
    3. Deepshikha S Gohil under policy No[protected] for US
    4. Deepshikha S Gohil under policy No[protected] for Europe

    We have submitted following 4 nos of claim forms

    1. Claim form for Suket P Gohil under policy No[protected]
    2. Claim form for Deepshikha S Gohil under policy No[protected]
    3. Claim form for Suket P Gohil under policy No[protected]
    4. Claim form for Deepshikha S Gohil under policy No[protected]

    Our total claim for 2 cities and 2 travellers is USD 704.3 + Euro 413.03. 44 nos of supporting documents (refer attached) were attached to put forward our case. While we received approval of only USD 206.24 which is not fair.

    I request to reassess our case and approve entire expense as claimed.
    +1 photos
    Aug 27, 2023
    Complaint marked as Resolved 
    ICICI Lombard customer support has been notified about the posted complaint.
    Verified Support
    Jul 22, 2023
    ICICI Lombard Customer Care's response
    Dear Suket,
    We apologize for the inconvenience caused. Request you to share your contact details. We will check this from our end and get back to you with an update.
    Thanks for taking forward our complaint. Now I look forward to solving my complaint
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      S
      Shashank1234567*
      May 27, 2023
      Jun 6, 2023
      This thread was updated on Jun 6, 2023
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      Patient ID - KU[protected]
      Name - Pushpalata Singhal
      Hospital - Kokilaben Ambani Hospital, Andheri, Mumbai
      Doctor - Dr. Anshumala Shukla
      Diagnosis - Para-### repair
      Date of admission - 28/05/23

      As against Rs.3, 20, 000 estimate for the surgery, TPA has finally approved rupees 80, 000 only. Please explain reasons for deductions made at your end even before submission of final bills. In case no reply is received by this evening, ICICI Lombard will be blacklisted for unfair and malpractices, and harrassment of patients. Besides, legal action will be initiated at the cost and responsibility of ICICI Lombard. Please reply without further delay through WhatsApp: [protected] and my e-mail ID : [protected]@yahoo.com
      ICICI Lombard customer support has been notified about the posted complaint.
      Dear Shashank, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
      Dear Shashank. Thank you for contacting ICICI Lombard. This is with reference to your issue related to your claim on corporate policy. We request you to share us your claim details, UHID details in reply to assist you further. We appreciate your patience and assure appropriate resolution
      Dear Shashank. Thank you for contacting ICICI Lombard. This is with reference to your issue related to your claim on corporate policy. We had requested you to share us your claim details, UHID details in reply to assist you further. We hope to have addressed your issue(s) and thank you for your understanding.
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        H
        Himanshugoel01
        May 8, 2023
        May 17, 2023
        This thread was updated on May 17, 2023
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        Address: Janakpuri B1, Delhi 110058

        I prashant vats went to a function on 18 March 2023 in my car bearing no. DL2CBB8880 with my friend Brahmjeet. I vehicle came and hit my car and ran away. I raised a claim in the said ICICI Lombard company on the same day. I have submitted all the relevant documents.Now they are demanding the CCTV footages of the road and my call details, pics and videos of the accident. I have provided all the things except the CCTV footages of the road because I don't have any access and I don't think there were any cameras at the site.
        It's been more than 1.5 month and they are saying that your documents need verification. The name of the surveyor is Mr. Vishvnath, his phone number is [protected].I request you to kindly look into this matter and help me solve this matter as soon as possible.
        ICICI Lombard customer support has been notified about the posted complaint.
        Dear Himanshu,
        We apologize for the inconvenience caused. Request you to share your policy and contact details. We will check this from our end and get back to you with an update.
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          S
          suraj balodi
          from Delhi, Delhi
          May 4, 2023
          May 18, 2023
          This thread was updated on May 18, 2023
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          Re- Claim my Mediclaim Policy No-4016/149402027/04/000

          Address: [email protected]

          Dear Sir,

          I have been associated with ICICI Lombard health care under a corporate policy for the last 9 years but for the last few years, I am facing a lot of difficulties in getting the Re-claim passed by ICICI Lombard. Because it is not necessary that where I live, all the hospitals are cashless. For the last 20 days I am making rounds of ICICI emails and phone calls regarding my re-claim of Rs. 63000/- but instead of passing...
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          Hemanshu Sehgal
          from Ludhiana, Punjab
          Apr 25, 2023
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          Car Insurance Claim rejection & Harassment

          Firstly, I own Toyota Liva PB10GT2689 .. 2018 model, and its denting painting and servicing is all done by Globe Toyota Ludhiana from last 5 years. And also there has never been any delay in my Payment to Insurance company suggested by Globe.

          Secondly, I lost my car keys on[protected], for which I am supposed to get insurance claim as i have paid key insurance charges and again I havn’t intimated insurance company ever before...
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          Aki@9479
          from Indore, Madhya Pradesh
          Apr 25, 2023
          Apr 29, 2023
          This thread was updated on Apr 29, 2023
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          Address: Indore

          Owner name : Akshay Porwal

          Car reg nu : MP09WG8988

          My policy nu : 3001/0/[protected]/01/000

          Claim nu : MOT1350068

          I have taken policy for car insurance from Icici lombard.

          But the company is denying full claim for my car

          The incident was happened when i was crossing the Chanakyapuri circle near Annapurna road, Indore at 16th April 6pm

          One vehicle break in front of me and i also break at same time so my car was touched with that vehicle at front side and another car also pushed back right side to my car.

          So the car got damaged at front side and right side as well.

          Company is rejecting the front claim which is inappropriate. Full claim should be settled

          Please help me with claiming my full loss
          +3 photos
          ICICI Lombard customer support has been notified about the posted complaint.
          Apr 29, 2023
          Updated by Aki@9479
          Not resolved yet and also they paid access amount of claim
          Apr 29, 2023
          Updated by Aki@9479
          They charged access amount of claim***
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            A
            aquatic solutions
            Apr 24, 2023
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            I have done a workmen compensation policy through ICIC Lombard, i have asked to do some changes in the policy for minimum wgaes of workers. i had also paid additional premium asked by them, but they failed to provide me the updated policy. it was very urgent as my work order was pending with a company's HR . my work order is going to be cancelled if i fail to submit the policy and face financial losses due to it. please help.

            policy no : 4010/[protected]/00/000
            ICICI Lombard customer support has been notified about the posted complaint.
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              aquatic solutions
              Apr 24, 2023
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              I have done a workmen compensation policy through ICIC Lombard, i have asked to do some changes in the policy for minimum wages of workers. i had also paid additional premium asked by them, but they failed to provide me the updated policy. it was very urgent as my work order was pending with a company's HR . my work order is going to be cancelled if i fail to submit the policy and face financial losses due to it. please help.
              ICICI Lombard customer support has been notified about the posted complaint.
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                S
                Shreyajain1907
                Apr 22, 2023
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                I contacted ICICI bank for credit card. The bank representative reached back to me and the verification process for completed and all documents submitted. They also called me twice over the next two days for more information. But later I got message that my application was rejected. I want to know why my application is rejected because they said I am eligible for the card
                ICICI Lombard customer support has been notified about the posted complaint.
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                  B
                  banti20111983
                  from Mumbai, Maharashtra
                  Apr 19, 2023
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                  मेरा गाड़ी जो उप४४ज५८८४ था उसका चोरी हो गया ता २००७ में जिसका इन्शुरन्स आईसीआईसीआई लोबार्ट्स के साथ हुआ था जिसका केस अभी सुल्तानपुर कंजूमर फॉर्म में पेंडिंग है कहानी यशी है इन्शुरन्स कपंनी ने बिना कुछ ढेके इन्शुरन्स ने नो क्लेम कर दिया और इससे मेरे पापा जी को बहुत टेशन हो गया जिसके के वजह से बहुत बीमार रहने लग गए और २०१६ में उनका स्वर्ग हो गया अगर आप लोगो से हो सके तो आप लोग मेरा पेश दिला दीजिये
                  अमरेंद्र सिंह
                  ९८१९९५३४०६
                  [protected]@GMAIL.COM
                  ICICI Lombard customer support has been notified about the posted complaint.
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                    M
                    Moinuddin00
                    from Dibrugarh, Assam
                    Mar 26, 2023
                    Apr 7, 2023
                    This thread was updated on Apr 7, 2023
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                    Request to NOC

                    Address: chaul khowa,po-lahaol,dist-dibrugarh
                    Website: peronal issue

                    Hi Team,
                    I am moinuddin ahmed. I am working with ICICI Lombard as an agent But now I am not able to do work because of my personal issue.
                    So kindly provide my Noc.
                    My License Number is POSD00000306
                    And Pan Number is CEDPA4099G.

                    Regards,
                    Moinuddin Ahmed
                    [protected]...
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                    S
                    shanks1402
                    from MUMBAI, Maharashtra
                    Mar 21, 2023
                    Apr 7, 2023
                    This thread was updated on Apr 7, 2023
                    Resolved
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                    Resolved

                    "I, Sushil Agarwal, had taken a Property Insurance Policy no. 1015/[protected]/00/000, but due to an issue of tenure I had to take another Policy No. 1015/[protected]/00/000." Amount being Rs. 5000/- (Rupees Five Thousand Only)

                    This was the above mail I had written them on 17.12.2021 for cancellation of the policy and refund of my amount.

                    Till date I have not yet received the amount and the people who were responsible in this case are not answering my calls now. Are these people absolute cheaters?

                    I would like to file a complaint on the ICICI Lomabard and its employees for unprofessional behaviour. I have tried contacting them more tahn 100 times, but these people are bloody shameless.

                    People against whom strict action should be taken are -
                    Arnab Roy & Abhishek Sen

                    I would hereby like to file a compalint for refund of the amount Rs. 5000/- along with interest at 36% per annum from the date on which I had first made the reuest for refund, i.e. 17.12.2021

                    Also, the compensation for mental agony for Rs. 10, 000/-

                    Attached are the screenshots of the mails I have sent to the company, nodal officers and ombudsman, still the case is not resolved.
                    +8 photos
                    May 17, 2023
                    Complaint marked as Resolved 
                    ICICI Lombard customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 07, 2023
                    ICICI Lombard Customer Care's response
                    Hi Sir, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
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                      R
                      Raut praju
                      from New Delhi, Delhi
                      Mar 6, 2023
                      Mar 8, 2023
                      This thread was updated on Mar 8, 2023
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                      My Name Is Prajakta Krunal Raut, I was Joined as agent in ICICI Lombard on 2022, but now I got a good job in other Insurance Company. I don't want to continue in this company so please remove my pan form agent. Waiting for your response. I was also receive company NOC
                      My pan no - DXXPR9047B
                      My POSP code - POSD00000007
                      +1 photos
                      ICICI Lombard customer support has been notified about the posted complaint.
                      Dear Rait,
                      We have noted your concern. Kindly share your contact details for us to check this from our end.
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                        K
                        kunalsharda68
                        Mar 4, 2023
                        Mar 9, 2023
                        This thread was updated on Mar 9, 2023
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                        Address: FARIDABAD

                        Dear Team

                        Kunal this side from faridabad, I was purchased my car policy from icici Lombard against policy no 3001/[protected]/00/000 of my car number HR51BU4719..
                        I was raised a claim on dated 05/02/2023, also the car was picked up by TCS Maruti Sarai Faridabad due to my vehicle is damaged by a small accident..
                        But the claim has not settled till yet due to they are arguing to I'm using my personal vehicle to commercial use, how is this possible this is my personal vehicle I'm use it by myself only its a single hanged personal vehicle in which have installed OBD for live tracking.. You can check it out the running which is maximum running in local area than how they can say thia stupidity argues.. Also if you want to file a investigation for the same my consent is okay for the same if by anything else you can find out this vehicle is running as commercial activities you can do anything you want but need the investigation nd close the same on priority..
                        I'm doing job also have a video recording for my car using every time nd date I'm sel[censored]sing my car for my personal use or my family use not for commercial activities..
                        I'm really getted frustrated with this daily argument & I'm not so much rich for paid this dent thats why I'm insured my car with zero dept..
                        This complaint is my last hope pls do something & raise the investigation please..
                        Please do the needful on top most priority.. If you want anything from myself you can let me know I'll provide to you for the same..

                        Your earliest reply is highly appreciated..
                        ICICI Lombard customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 08, 2023
                        ICICI Lombard Customer Care's response
                        Dear Kunal,
                        We have made a note of your details, our team will get in touch with you and assist
                        Mar 09, 2023
                        Updated by kunalsharda68
                        I know you made everyone fool, you don't have any investigation team for investigate the truly cases.. ICICI Lombard every person ask for money only.. I requested to consumer complaint chief that please take a action against ICICI LOMBARD GIC against consumer protection act.. We all of are very thankful to you for this..
                        Regards
                        Kunal Sharda
                        +91 [protected]
                        Dear Kunal, We regret the inconvenience caused. Request you to share your policy and contact details. We will check and get back to you.
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                          S
                          Sonu Khobragade
                          Feb 23, 2023
                          Feb 25, 2023
                          This thread was updated on Feb 25, 2023
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                          Hi,

                          I have requested my icici health policy renewal, after which the premium amount was debited from my account on 29th January 2023.
                          It's been 25 days now and I still haven’t received my policy yet. When raised another complaint with the Lombard team they are saying that they cannot find the successful transactions. For this, I have provided success amount debit proofs multiple times but still, there’s no resolution.
                          My current policy expires on 4th February.
                          I haven’t got my renewed policy.

                          Policy Details and Transaction Number:

                          Policy no: 4128i/HSHA/[protected]/00/000
                          Insured Members: 1
                          Due date: 5/2/2023
                          Authorization Code:
                          T58881
                          Reference Number:
                          75105173030002968625930
                          Merchant ID:
                          ICICILRZCYBSRZR
                          ICICI Lombard customer support has been notified about the posted complaint.
                          Dear Sonu, We regret the inconvenience caused. Request you to share your contact details. We will check and get back to you.
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                            Nurul Aja
                            Feb 21, 2023
                            Mar 2, 2023
                            This thread was updated on Mar 2, 2023
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                            Address: B-446/6 Nehru vihar, Dayal Pur, New Delhi

                            Sorry to say, But I have done a big mistake in my life to go with ICICI Lombard. I am doing continuous followup with you guys for the last 20 days for a small renewal solution.

                            My policy No is 4128i/iHA/[protected]/05/000 and it’s going to expire on 7th Feb I renewed this on 2nd Feb. more than 10 times, I called support but did not get any solution yet. Everyone passed the ball to support, service, and quality but no one gave me a solution.

                            Please advise how I can get the solution if I need to take another way. Please let me know.

                            Today I discussed this with Madura regarding the same and she confirm Swati is working on it and she will call me back but I have not got any call from her. I am really very surprised on ICICI lombard support.
                            ICICI Lombard customer support has been notified about the posted complaint.
                            I have had a very similar experience recently. Very casual and delayed approach from support in resolving some basic concerns. Every support guy would end up diverting the issue and not addressing the real problem. I think ICICI has overgrown its size, not able to manage the supervision of their staff.
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