IDP IELTS — additional test results form

Address: Hyderabad

I lost my ielts test results form and i need additional test results form now.
I applied few universities and got conditional offer letter from university. To get unconditional offer letter i need to submit my ielts test results.

Regarding this, i emailed to idp ielts couple of times but i received reply as "they cannot send test results form due to covid-19 situation".

I can understand situation and wait until resume the idp ielts functional as usual.
However, i stressing here,
1. Why idp ielts can't provide a digital/ecopy of test results form??
Which is helpful for students like me.
As we all know, most of the organisations flexible and providing best services to their customers why idp ielts is failing at this point??
2. What if i or someone lost the admission because of idp ielts incapability??
Why idp ielts organisation pull down the students career??

My intention of filing this complaint is at least in future idp ielts take a step and provide access or keep available ielts test results score until the it gets expires.
Otherwise no sense of validity of ielts test scores for two years. So please keep available test results in candidates login for two years which will help for some group of people.
Thank you.