IDP IELTS — Amount debited but slot not allotted

Address: IDP Education India Pvt. Ltd. 7th Floor, BAB Towers, Opposite Kochi Shipyard, Atlantis, MG Road, Kochi 682015

I tried registering with IDP IELTS for the IELTS examination on May 6, 2021, for a slot on 26th May 2021. I paid the amount of Rs.14, 700 via net banking. It showed that there was a transaction error and there was no confirmation email regarding my payment and seat allotment. However, the money has been debited from my account, which my bank has confirmed

. Rs. 14000 is a huge amount for me in the current pandemic situation, so I can't register again till I get my money back. I intend to write the IELTS exam in May 2021 itself, so I need to get the money back as soon as possible so that I can register again.

Name Rinju Johnson
Passport No -U5225159
MAIL [protected]@gmail.com