IDP IELTS — Complaint about unprofessionalism ielts invigilators

Dear team,

This is complain about the way my ielts LRW exam was conducted at CALISTA RESORT NEW DELHI. My Passport No is S2493104.

I have serious concerns about the way the test was conducted yesterday i.e 12th Aug 2021
Firstly, the staff conducted the test was not trained and they were not in idp uniform and were wearing casual clothes, from the begining exam was delayed 45 mins and no clear instructions relating to exam were given as to what is to be wriiten with pen and what with pencil. It was tolerable till now.

The main fault during the exam conduction was that during Reading exam the screen in the front showed REAL TIME AND NOT THE TIME REMAINING AND DUE to which i could not get a clear idea of time, the instructors did not even update the remaining time frequently and once they announced 30 mins are remaining and later just when 2 mins were left they announced that now 2 mins is left. I started jotting down my answers from question sheet to answer sheet and the examiner snatched it from me when I was half done.. my all answers are written in question paper but due to these misses I failed my exam.
My speaking is yet to be conducted but i want my money to be refunded as i will not bear to suffer because of this unprofessionalism .
I have given 7-8 exams before and i am band 8 holder and paid about 1 lac so far to you but i am displeased with the exam conditions this time so I request an enquiry and refund thereafter.

Thanks