IDP IELTS — First time user mandatory password reset, force-asks "latest test date", which is irrelevant!!

Address: India/Worldwide
Website: www.ieltsidpindia.com/access/CandidateLogin

If I am a new user/examinee, who is registering for the first time ever, or have given IELTS around 4-5 years back, I should be able to rest password initially without any hassle. However, when one tries to reset the password for the first time, the system mandatorily asks for the latest test date, which is irrelevant, and makes no sense. This has been raised to them since 2020, and they have done nothing about it, till date. They are QUICK in raising the rates, but very slow or blind eyed for simple and relevant things, They believe in taking money, but not proving the basic stuff. Check the snapshot I have attached. I took it a few minutes back for this thread/complaint referencing purpose only.
Example INDIA login page URL provided as well:
https://www.ieltsidpindia.com/access/CandidateLogin
Was this information helpful?
No (1)
Yes (1)
IDP IELTS customer support has been notified about the posted complaint.
Jan 16, 2022
Updated by tiredoffraudinindia
BTW, for first time users, you can log in with your user ID and default password is:
NAMEDDMMYY
example name as per registration & gov id: USERNAME
example dob: 01/01/1990
Then default password is: USER010190
or
user010190

Upon login, it automatically asks to reset password.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IDP IELTS
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    720
    Pending
    0
    Resolved
    44
    IDP IELTS Phone
    +91 12 4441 1888
    IDP IELTS Address
    61, 2nd Floor, Chimes Building,Sector 44, Gurgaon, Haryana, India - 122003
    View all IDP IELTS contact information