IDP IELTS — I am complaining about the chandigarh office staff

I want to file a complaint against a councillor in your chandigarh office. Her name is vanshika sood and her manager's name is neena rana. I have applied for my refund application in first weak of march but get no response by canada's college and about gic.
Even she misguided me at every step. She didn't pick my calls.

Now i want my money back please take strict action against her and ask her about my whole process.