IDP IELTS — I have already complaint but I amend the exam date its 19 jan 2019 and the amount deducted is 12800

Address: Mumbai City, Maharashtra, 400099

Website: IDP IELS

I registered ielts exam on date 19 JAN 2019 for mumbai west region
I will share my information please you can check and give me registration confirmation i don't want refund
Full name - Zainabsayyed.[protected]@gmail.com
Date of birth - 11 MAY 1994
Email - Zainabsayyed.[protected]@gmail.com
Mobile no - [protected]
Telephone -[protected]
Passport no-M195789
Valid date-06/01/2025
I didn't get any confirmation instead of get message your transaction is declined
I have completed registration and paid fees using my Debit Card even money 12800 got deducted from my bank account but i have received failure message on ielts website.

Please give me update soon