IDP IELTS — Long pending redund of test fee

IELTS test was booked for 21 march 2019, test venue Moga, Punjab.
Candidate name: Deepika,
Passport number: P2211770

Later test was cancelled and new test was booked for may month.

The cancelled test fee refund is still pending. Credit note/ Refund voucher was issued for 12650 /-.
Voucher no. CNI/04-20PB00019 dated 1 april, 2019

The refund amount has not been recieved yet. We are following with IDP moga branch continously but fee refund has not been made yet.

Now want the refund at thw earliest.