IDP IELTS — money debited from my account

Address: Tilak road,Rajahmundry, East Godavari, Andhra Pradesh, 533101

I have applied for ielts exam. I filled the application form and paid 13400/- for the exam on may 11th in visakhapatnam centre. But i didn’t receive any confirmation about the exam details. I have been trying for idp toll free number but there is no response. I called to a branch in kukatpally, hyderabad. They said to call to toll free numbers till they respond.
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Dear madam/sir
it has become clear to many of the ielts exam applicants and their families that your goal is to collect as much money as possible before you give them their actual scores, so it seams that you are not trusted authority.
Alsharif Aladdin's reply, May 10, 2019
DEAR MADAM/SIR
IT HAS BECOME CLEAR TO MANY OF THE IELTS EXAM APPLICANTS AND THEIR FAMILIES THAT YOUR GOAL IS TO COLLECT AS MUCH MONEY AS POSSIBLE BEFORE YOU GIVE THEM THEIR ACTUAL SCORES, SO IT SEAMS THAT YOU ARE NOT TRUSTED AUTHORITY.

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