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IDP IELTS — Payment error and money deducted

My name is marampalli deepak reddy
My passport number :U7522000
I have book a slot on March 8 but showing error of payment gateway and also money deducted from my bank account
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have you got your refund? if yes, how long have they taken ? same thing happened to me no refund yet it's been about 10 days.
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