IDP IELTS — unsuccessful ielts exam registration @ idpindia despite payment done

Address: Hyderabad, Andhra Pradesh, 500053

I have booked a slot today 25th oct 2019, for ielts general exam dtd 2nd nov 2019. While registering for ielts exam on idp website, post completing the payment formalities a popup shown on idp website page stating = "payment rejected by bank"

Surprisingly, an amount valuing rs 13250 has been debited from my bank account, in favor of " ccaieltsidpindia

I registered a slot with email id as = azam. [protected]@gmail.com & mobile number bearing [protected]. I humbly request you to resolve the issue at the earliest, & share the user details.