Igp — Bouquet

This mail is to bring to your notice the kind of cheating and conning of customers being followed by IGP, mumbai.This is the 2nd terrible incident (in a month), faced by me.I had ordered and paid for a bouquet ( 1045/-) for a birthday party. I received the bouquet within the mentioned time slot; but a PATHETIC LOOKING ONE. The flowers and ferns/leaves were OLD, WILTED, BROWN.I immediately wrote to customer care and sent pictures of the INFERIOR QUALITY BOUQUET.The reply I got in return was that we will look into this.After waiting for almost 4 hours, I decided to call customer support. I spoke to Kainat who said she will investigate this and will call me back in half an hour.I did not get any call from her for 1.5 hours!!Instead, I was shocked to see an email saying that IGP is willing to offer 50% of the bouquet cost as an IGP gift card!!! IMAGINE!!! Height of audacity! seriously. I REFUSED TO TAKE THAT AS I KNOW FOR SURE NOW THAT I WILL NEVER EVER SHOP FROM IGP AGAIN. ( Had to go through this 2 times...DONE NOW!!!)
I called up again after 1.5 hours and spoke to shaheena, who PROMISED that the pathetic product will be picked up by 10pm that day (15th March 2023) and that I have to mail or call them again, and only then will my refund be issued.
Since I had to go to the birthday party, I requested my maid to stay over till 10:15pm, in order to return the product.See, the height of "TAKING CUSTOMERS AND THEIR MONEY FOR GRANTED"! Nobody turned up...nor messaged...nor called!!! We were left STRANDED. My maid had to go home late. I had to pay her extra. WHO WILL COMPENSATE FOR THAT????Only after I called again today morning and ASKED STERNELY FOR MY MONEY ( Which Farah had 1st denied till monday); DID I GET MY REFUND.
Let's leave the money part for sometime.
1. WHY THE HELL WAS I SENT SUCH PATHETIC LOOKING BOUQUET IN THE 1ST PLACE?2. WHY PROMISE CUSTOMERS OF THINGS WHICH YOU ARE INCAPABLE OF?3. HOW CAN YOU CHEAT AND CON CUSTOMERS OF THEIR HARD EARNED MONEY...JUST TO RUN YOUR BUSINESS??4. PATHETIC CUSTOMER SERVICE BY KAINAT, SHAHEENA, FARAH...TAKING CUSTOMERS FOR A RIDE.