Indian Railway Catering & Tourism Corporation [IRCTC] — Bad service and no security in 16331 train

Address:

560048

Today(7 Nov 2016)
We are travelling from mumbai central to Krishnarajpuram (train no.16331), PNR - [protected], CLASS - 3A .we are totally unsatisfied with your service As in AC three tier toilets were in worst condition, no tissue, no SOAP..no one to take care ..no cleaning...Also, lot of people entering to the coaches without reservation and they want out seats also.if we are not allowing to sit them, these people commanding. Did we paid the huge money to you for giving a bad service like this??? Do the needful. Atleast provide some complain number ...we are charging huge amount for services and looting people...we have introduced surge/dynamic pricing but no available tickets..no services...this is Acche Din...