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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Mar 15, 2025

Complaints 10819

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1835

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8984

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC]

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

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Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

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No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints(10819)

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Respected sir/ma'am,

IRCTC has refunded Rs.790 on 4th January 2025 because of two cancelled tickets. But the amount has not been credited to my bank account till now. Bank statement and IRCTC refund status are attached for your kind perusal. Please check this issue and refund the amount as soon as possible in my account.

With regards
Tanushree Adak...

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Address: Railway Station Patna Junction

Dear SIR/MADAM

I Have Booked Train Ticket from Patna to Madgaon through Train Number 12742-Patna-Vasco-Da-Gama SF Express
Class 2A
Quota-Tatkal

Waitlisted Tickets for Three Persons (Waiting List)
Ticket Status TQWL/3 TQWL/4. TQWL/5

PNR-[protected]
for Saturday 4th January 2025 at 14;05 to Monday 06 January 2025 02;55

Passenger Details
1.CHHERING...

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Address: Sydney

I am not receiving OTP on international Australian number that I have rgistered with. I have already paid 100 rupees as per requirement but still no go.
I log in to portal and it tells me mobile is not verified, however when i click on verify OTP it comes up with the error message provided mobile number is already associated with another IRCTC assessment, but i am registering for first time.
I have reiased two tickets and first...

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Address: Jaipur

I was travelling from JP Mysuru Express 12976 with sea Number A1, 29. Charger at this seat was working for Laptop. It was getting disconnected again and again. I called twice on number "[protected]" got no response. I raised complaint on "[protected]". One person came to check and said "Your laptop charger's adaptor is small" but when we checked it in different charging ports in train. It was working fine.

Kindly upgrade...

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Train number - 18632
Chopan Ranchi Express

A general coach has been occupied by the CISF constables which is causing a huge chaos among passengers.Some passengers even left boarding on daltonganj/palamu station....

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Dear Team,

I am trying to register over IRCTC app but not able to receive the OTP over my mail ID. I ahve tried multiple times and even with different mal ID, but same issue.

Requesting your intervention & support to resolve this.
Below is my mail ID for your reference:

[protected]@gmail.com

Regards,
Saksham...

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Dear all, they can easily manage the security related concerns with two way verification via OTP and then they should allow to make changes now from 4th nov i am trying to login but due to some glitch in there system irctc is not going forward to make tickets without verifing my mobile number,

but i do the procedure o[censored]pdate that is give but its such complecated and not happeinng, i feel they have intentionally make it complecated...

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Address: F-101, EASTERNS BUSINESS DISTRICT, L.B.S. MARG, BHANDUP (W), MUMBAI 400078

There are in total 2 tickets with PNR [protected] and [protected] with total 7 passengers travelling from New Delhi (NDLS) to SHMATA VD KATRA (SVDK) on the 1st of August 2024 on Vande Bharat train no. 22439. The train Vande Bharat was converted by the Railway to Tejas. We had filed TDR on the 2nd of August 2024. The TDR was reported by your website as EDR Repudiate.

Are we not entitled for the refund of the fare difference between...

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Hi support team,
I have booked a ticket from ANVT to STP (MFP Summer SPL - 05220) and date of journey was 26 May 2024.
For reason train delayed more than 3 hours and the passenger has not traveled, i filled the TDR.
For the same in IRCTC against my ticket and the status was turned to CR registered, but the amount was not refunded yet.
I am not sure what else i might be missing to get amount refunded.
Please...

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I have been trying to resolve an issue with my IRCTC account which is registered and linked to my personal email ID [[protected]@gmail.com]. Whenever I try to login it asks me to verify my phone number but the number displayed is a random number that is not mine. In fact, when I tried to contact the person to whom the number belongs, I realized that the mobile number is not even in service anymore. Then, when I try to link my Airtel prepaid mobile...

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Dear friend
I have booked a retirement room No.12 for stay at Renigunta (RU) on 27.4.24 for stay from 29.7.24-6 am to 30.7.24-6 AM and paid Rs.404.
(1)ID No.[protected]l, Ref.No.RURR2918746, Transaction ID : [protected] Arrived Renigunta station on 29.7.24 by train No.
(2)Again on the same day I have also booked room No.12 for stay from 30.7.24-6 am to 30.7.24-6 pm. ID No.[protected]l,
Ref.No.RURR2918746, Transaction...

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I have travelled in TEJAS EXPRESS(20502) on 29 may 2024 from Delhi (anand vihar terminal) to Agartala which gets shortly terminated in Guwati due to bad weather conditions and land slide in region after guwati. so as get the refund of journey guwati to agatala which we have not travelled we fill a
TDR which get repudiated with the following reason.
NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED. The TDR...

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Dear IRCTC Customer Support,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the recent ticket refund request I filed for PNR Number [protected] . Despite the train being delayed by a substantial seven hours, my Ticket Deposit Receipt (TDR) was unjustly rejected.

I filed the TDR with a legitimate reason, "Train Late More Than Three Hours, " along with...

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I booked a ticket from Etawah to Lucknow by Shatabdi for June 11th. The ticket was booked on June 7th. The payment got deducted from my account but the status on the transaction is showing 'NOT BOOKED'. The detail shown on the ticket is
Payment Status: Amount Received From Bank
Failure Reason: Unable to perform Transaction. Please try later....

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Kidly deactivate [protected] number from previous account...

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My train number is 07436. I’m travelling from Srirangam to Kacheguda. My pnr number is [protected]. I’m travelling with my family in 3AC COACH. Since morning ac is not working. Suffocating in coach with filled passengers. Made complaint to the concern person but no use....

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Address: 204 Shubangan CHS Jawahar Nagar Goregaon West

We book the tickets as per attachment but there is no refund credited to wallet or bank account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have deposited 3000 in my irctc wallet, it's failed but my money debited from account. Please refund me...

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Address: Orissa

Dear Sir,
As discussed with customer service team and informed
I have file TDR on date:[protected] at around 6:00Pm after the train got delayed for more than 20 hrs (Departure* 05:[protected] against the last update of departure time 3:30am on[protected] and also train got diverted.
During TDR apply delay option was not showing enabled hence the other option of train diverted was selected for cancellation and TRD filling...

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Address: Contact No 9830980125, Kolkata, West Bengal

I was travel from Asansol to Howrah yesterday on Satabdi express train #12020. The catering charge was included in the ticket price but no catering facility was given in the train. When asked they replied it will come later but nothing was given till I reach howrah. I was travelling with PNR # [protected]. There was no vendor and train don’t stop sufficient time in the stations to get food. This is a harassment to customer. I want to formally...

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