Indian Railway Catering & Tourism Corporation [IRCTC] — Block user id wrigley

Address:	380015
Website:	www.irctc.co.in

I am active user on www.irctc.co.in since long years (5-8 years). My wife created her separate account (User id: richa524) as she needs to travel very frequently in her marketing field. Her id was blocked stating fraudulent activity without any information. We raised many complaints on care portal and [protected]@irctc.co.in, not getting any response leads me to tag them on twitter. This outburst on twitter by me resulted my irctc account also blocked (User id: kushal524) stating "erroneous hits on website". These complaints have been raised on care portal since may 2016, since they dont acknowledge or just replying concerned department would revert soon since may 2016. Useless service. Already provided all confirmation from my side that this is completely genuine use. Still not response.

Can i have our both id active?

Few of my ticket id :
#3879472
#3588386
#3535891
#4149842