Indian Railway Catering & Tourism Corporation [IRCTC] — Charged above MRP For Mineral Water

Address: Mumbai City, Maharashtra, 400012

Website: www.irctc.co.in

Hi,

I recently bought a 1 Ltr Mineral Water 'Rail Neer' at curry road railway station, Mumbai (Platform of slow train, a shop towards Dadar end). For the packaged cold water, I was charged Rs. 20 whereas, the MRP mentioned on the pack is Rs. 15 per ltr.

Ideally, MRP should include the cooling and storage charges. Still, If I consider that shop keeper has included that above MRP, it should not be Rs. 5 for bottle of Rs. 15 i.e. 33%.

I have observed that this practice happens in most of the IRCTC shops in Mumbai and travellers are exploited commercially. Also, the shop keepers do not provide cold half ltr water bottles so that buyers buy 1 ltr bottle. This increases wastes of water as, most of the buyers likely throw bottles with remaining water.

Please take necessary action.