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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Deduct of clerkage charges

As per new refund rules railway is dedcting te clerkage charges of Rs 60 on waitlist tickets being cancelled prior to the scheduled train even for second sitting class.
But I want to raise complaint against IRCTC that for E-ticket in case of waitlist they are deducting clerkage charge even when auto cancelling of your ticket.
IRCTC is taking service charges while booking the tickets and deducting clerkage charges even when auto cancelling our waitlist tickets.
I am not able to understand that why IRCTC is cancelling my waitlist ticket in auto and also deducting the clerkage charges at same time.
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They are veg meal at 100rs and egg at 120 and chicken meal at 150 . They are also serving water bottle without cooling at 20 rs ( irctc water bottle). If we are asking they are shouting and also they are not supplying even water bottle at needy times
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    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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