Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — E-wallet amount not refunded

krishna553

Aug 24, 2016

Address: 600064

Website: www.irctc.co.in

I booked a tatkal ticket using E-wallet option. There was a failed transaction in my account with E-wallet but the amount was not refunded. I could not see anything in the refund status and there is not e-mail confirmation on what happened to the money.

Please find below the details of transaction.

Transaction ID: [protected] Train No./Name: 11028/MUMBAI MAIL Date of Booking: 11-Aug-2016
Date of Journey: 12-Aug-2016 Date Of Boarding: 12-Aug-2016 Date of Arrival: 13-Aug-2016
From: CHENNAI CENTRAL (MAS) To: CUDDAPAH (HX) Boarding At: CHENNAI CENTRAL (MAS)
Resv Upto: CUDDAPAH (HX) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: RDS Reservation Status: Not Booked
Transaction Amount:408.0 No. of Adults: 1 No. of Children: 0
Ticket Type:E-ticket

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 19, 2016

Complaint marked as Resolved

They agreed that there was no intimation from payment gateway regarding the failure and so they could not do the automated refund. now I received the amount back to my account. But it is really bad to see this kind of explanation from IRCTC and very poor testing happened in payment gateway and no security for money.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by krishna553 I have not received any update from IRCTC and also no progress on this.