Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc ticket not generated but amount deducted

Address: Surat, Gujarat, 395007

Website: www.irctc.co.in

I purchased 2 tickets online from surat to bikaner by train no 14708 ranakpur express on 30-9-16 at around 11am. i used my debit card of axis bank from-where a sum of rs. inr1204.5 is debited on 30-9-16 at 11:02am info:pur/irctc apin/newdelhi//seq no[protected]as per sms recieved in my mobile no.[protected]). but i found neither any ticket nor any booking history.
Axis bank a/c no.[protected]