Indian Railway Catering & Tourism Corporation [IRCTC] — Mobile number and email id already registered in irctc

Hello team,

I want to update my permanent number and email id which i am using regularly to my IRCTC account. But it is getting failed with error "Already exist"

Login user : Dharmendra2487

Mobile number want to update : [protected]
Email ID want to update : [protected]@gmail.com

Existing Mobile number : [protected] (Not in use now)
Existing mail id : [protected]@gmail.com (Not working)

FYI : the above mail id and number is mine and want to update with my IRCTC account with user id "Dharmendra2487" ..

when i created new account, at that time i have resistered the above mail id and Mobile number . But due to some technical issue from IRCTC side, my account didnt work . So i have created new account with new mail ID and Number which i am not using now.

Can i request IRCTC to delete all churn data because this is a common issue from IRCTC that most of the users are facing.

Regards,
Dharmendra
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
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Just want to notify you that I have not received any update from IRCTC and attached the screenshot that is having the proof of the existing issue.
I am not sure what is the use of this consumer complaints? On what basis the ticket got resolved.

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