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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Money lost

Address: 534002
Website: www.irctc.co.in

IRCTC has provided us with an option that "book only if confirmed tickets are available". I marked that option while booking Tatkal. Since tickets were not available, it cancelled booking, but charged whopping thousands from net banking. What sort of algorithm is this? Why is the money cut from sbi net banking even when I availed the option? What does that option mean at all, if anyways the payment gateway proceeds towards banking?
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
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Comments

I had accessed the IRTCTC website to book tickets from Mumbai-Ahmedabad (Shatabdi Express - 12009) on 07/10/2016. The site allowed me to make the payment but to my surprise the tickets did not get booked and the IRCTC page showed some "Error message".

I am enclosing details of payment debited to my account - requesting you to help clarify when i will get back my money.

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    +91 44 2530 0000
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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