Indian Railway Catering & Tourism Corporation [IRCTC] — Money lost

Address: Mumbai City, Maharashtra
Website: www.irctc.co.in

I had accessed the IRTCTC website to book tickets from Mumbai-Ahmedabad (Shatabdi Express - 12009) on 07/10/2016. The site allowed me to make the payment but to my surprise the tickets did not get booked and the IRCTC page showed some "Error message".

I am enclosing details of payment debited to my account - requesting you to help clarify when i will get back my money.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
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Sir, my mobile no. is [protected].I got mobile verification, but not get any E-mail from irctc to verify email id via otp. so i can't book any ticket.

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