Indian Railway Catering & Tourism Corporation [IRCTC] — No action against complaint made by sms helpline

Address: Lucknow, Uttar Pradesh, 226025

I was travelling from NDLS to LKoJN yesterday by Swarn shatabdi 12004 in coach C10 with my old father pnr:[protected]. During whole journey a bunch of pessengers (around 20 in number both boys and girls) kept on making loud noise for the all time and I requested them to talk slowly. These pessengers were actually had their seats at C9 coach but exchanged with the pessengers travelling in coach C10. Despite request they reminded unfazed. Other pessenger didnt raise any voice fearing some ugly fight. I raised the complaint against them twice through your sms service but nothing happened. TT just came and said them to talk slowly and earlier himself was shaing a gag with them. we suffered like anything for 6 long hours continuouslyand following that my father got anxiety attack. I request a full refund request for the same and I will request railways to take some measure to curb such situation. it was just a hell of a journey.