Indian Railway Catering & Tourism Corporation [IRCTC] — No one is care about my complaint / irctc phone not working [protected]

Dear sir please look in to it urgently, i am now out of india and my is switched off.
Thanks / hemachandran

From: k. G. Hemachandran
Sent: 09 august 2016 07:23
To: '[protected]@irctc.Co.In'
Cc: '[protected]@irctc.Co.In'; [protected]@hotmail.Com; [protected]@gmail.Com
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear duty officer

Kindly ref the below mail and do the needful.

The contact number in the screen is not working – fyi

Thanks / hemachandran


From: k. G. Hemachandran
Sent: 08 august 2016 12:34
To: '[protected]@irctc.Co.In'
Cc: '[protected]@gmail.Com'
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear customer care officer

Today morning i made a retiring room booking through online and transaction was complete and the payment made through net banking, but immediately system logout with ‘ time out message ‘
O i am not sure the booking has done or not? The booking confirmation not yet got. Please check. The e ticket for the journey attached for ref. The transaction id from the bank – is ‘[protected]v’ time 13:43:13. Iob
Rs 473.00 debited. Please do the needful. I am currently out of india. (Room booing is for 02/09/16 - @ cbe for 12 hrs a double room)

Thanks / hemachandran

From: hemachandran k [mailto:[protected]@gmail.Com]
Sent: 04 august 2016 14:34
To: k. G. Hemachandran; hemachandran
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy


Sent from mail for windows 10

From: [protected]@irctc.Co.In
Sent: thursday, august 4, 2016 2:30 pm
To: [protected]@gmail.Com
Subject: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy


This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may:
(1) call our 24-hour customer care or
(2) email us [protected]@irctc.Co.In


Ticket confirmation


Dear customer,
Congratulations! Thank you for using irctc's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the electronic reservation slip (Ers)/a screenshot of ers i. E. Virtual reservation message (Vrm) of your ticket from your booked tickets history page. You have to carry this printout/vrm along with any one from the listed identity cards (Voter identity card / passport / pan card / driving license / photo id card issued by central / state govt / student identity card with photograph issued by recognized school or college for their students / nationalised bank passbook with photograph / credit cards issued by banks with laminated photograph) during train journey in original. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket details

Transaction id : [protected] pnr no. : [protected] train no. & name : 16381 / kanyakumari exp
Date of booking : 04-aug-2016 class : third ac quota : general
Date of journey : 02-sep-2016 from : cbe to : nyy
Boarding at : cbe date of boarding : 02-sep-2016 reservation upto : nyy
Scheduled departure : 23:50 hrs


Passenger details

Sl. No. Name age gender status coach seat / berth / wl no
1 hemachandran kg 55 male cnf b1 29
2 gopika nair 19 female cnf b1 30

Fare details

Distance : 443 km
Ticket fare : rs. 1410.00
Service charge : rs. 46.00
Total fare : rs. 1456.00 *
* payment gateway charges as applicable.
For cancellation of your ticket, please log in to your account, select the pnr you wish to cancel and cancel your ticket online. Cancellation of your e-ticket is possible only on the website www.irctc.co.in, and is not possible on prs counters.
You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.
Cancellation of e-tickets
(1) e-ticket can be cancelled online till preparation of charts (Which is normally 4 to 6 hours before the scheduled departure of the train from the originating stations. (For trains starting up to 12 noon the chart preparation is usually done on the previous night) or 4 hours before the scheduled departure of boarding the train in case of confirmed ticket or 30 minutes before the scheduled departure of boarding the train in case of rac/wl whichever is earlier. If by any reason you are unable to cancel your ticket on the website till the time of charting please mail to [protected]@irctc.Co.In. User can check their refund status online by clicking "refund status" link after logging in. All refund will be processed as per extent railway refund rules. Please refer refund rules here.
(2) after preparation of charts, the user shall have to file online tdr for claiming refund. Irctc forward the case to concerned zonal railway on the basis of customer request through edr and enhance coaching refund system. The refund case will be decided by railways. The tdr can be filed by the same user who books the ticket. After receipt of the refund amount from railway, it shall be credited only in the same account through which booking was made through opted payment gateway. If by any reason you are unable to file tdr through website please mail to [protected]@irctc.Co.In. User can check tdr/refund status through tdr history. All refund will be process as per extent railway refund rules. Please refer refund rules here.
(3) any refund amount will be credited only in the same account through booking was made by user. Customer is advised not to close that account so that refund amount will be credited back.
For change of boarding station & change in name customer can now approach the nearest railway reservation office with electronic reservation slip print out and photo identity proof mentioned in the electronic reservation slip at least 24 hours before the scheduled departure of train as per existing railway rules.
Once you have cancelled your ticket, the fresh details and changes made by you will be available on the cancelled e-tickets history (As a link to site). The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.
Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and also to desist from smoking in the trains.
For any further assistance, please contact us at 24*7 hrs.
Customer support at[protected] or mail us at [protected]@irctc.Co.In.
Just dial 139 from your landline, mobile & cdma phones for railway enquiries.
To book and get food delivered on your train berth, please call irctc toll free no. 1323 or log in at www.ecatering.irctc.co.in
To book budget hotels, call irctc oyo hotels on [protected] now or click here to book
* information *
For any enquiries or information regarding your transaction with irctc, do not provide your credit/debit card details by any means to irctc. All your queries can be replied on the basis of 15 digit irctc transaction id/ 10 digit pnr no./ user id. Irctc does not store the credit/ debit card information in any form during the transaction.
*

Warm regards,
Customer care
Internet ticketing
Irctc