Indian Railway Catering & Tourism Corporation [IRCTC] — Pantry car staff has been done miss behavior and taken overcharging.

Address:

Chittorgarh, Rajasthan, 323307

1. In the train pantry car staff has different identity card of different contractors. Some were of Roop caterers and Satyam caterers Pvt. limited. All employs were not of that train they were of Mangla express and Durunto express.
2. All the staff of train pantry car was charging more amount as per irctc rate list. Example-veg. meal price has been taken was Rs 120 (Rice, dal, four chapatti, vegetable curry and pouch of pickle.) Standard tea and Tea with tea bag was charging Rs10. Some items which have MRP but the pantry staff were charging more than MRP. They give us the other things that are not in the rate list. Example Flavour tea, coffee, we want single dal, sabji, cutlet, Janta meal etc. These things were not given by pantry staff.
3. When we ask for menu card/rate list. Then they give us the other hotel menu card.
4. When we ask for complaint book to register the complaint then they don’t give us the complaint book.
5. All the pantry staff including manager was doing miss behaviour. When we raise our issues.
6. We have written the complaint on Kota Railway station. Which complaint no.32. Dated 10/11/2016. Sign by office in- charge station superintendent Kota W.C.R.