Indian Railway Catering & Tourism Corporation [IRCTC] — Pantry staff denied serving dinner on 12359

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Irctc.co.in

Family starved overnight, as pantry staff refused to serve dinner post 9 pm on new delhi bound 12259 duronto exp.in the morning, when the passenger asked for some extra bread slices, they again refused and said it will come with extra cost, if you don't mind to pay.

Situation has become miserable for passengers where indian railways is charging additional dynamic pricing over the actual cost of ticket along with full fare and catering charges but when talking about convenience, hospitality and quality of service, it's becoming pathetic day by day, even in such elite class trains.

My travel pnr was #[protected], kindly interrogate and figure out a resolution for the inconvenience caused to my family. Also ensure to rectify the issues in the system so that such hassle won't reoccur with any of the passenger in future