Indian Railway Catering & Tourism Corporation [IRCTC] — Pathetic railway services

Address:

New Delhi, Delhi

Railway services are getting pathetic day by day. It’s second time as i have observed worst experience interacting with railway services. I booked a ticket a few days back for new delhi to kota of kerala s kranti express to be travelled on 02/11/2016. Over ticket, there was mentioned departure timing 14:15 however train moved at sharp 13:40 from new delhi without any prior notification. When i approached to concerned staff to get the ticket cancelled he didn’t do. He misbehaved and showed unprofessionalism. Railway staffs even don’t know how to speak to customers. It seems there isn’t any working procedure defined for railway staffs, they work as per their wishes. They behave like illiterate. Just because of this incident i missed my urgent seminar. It’s unbelievable that how can such mistake happen by biggest organization like railway. Railway should hire sensible and educated person who can understand customer grievances or else arrange training for their staffs that how to treat to customers as it’s a bigger service industry. I want apology letter from ministry of railway and compensation for this loss and harassment.