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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Payment not received

I had registered a TDR on 21st August 2016 . Mahananda Express was late by 12 hrs on that so I didn't travel and cancelled my ticket & registered a TDR immediately . As per policy I am supposed to get 100% refund but I havn't received any amount.

TDR Details are stated below :

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 21Aug 2016 08:28:16 HRS
TDR Status :CR Registered
Cancellation ID: [protected]
TDR Zone: NORTH FRONTIER RAILWAY (NF)
Registration No:[protected]

It is highly frustrating & unprofessional from a government organisation . I hope my problem would be resolved soon.
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