Indian Railway Catering & Tourism Corporation [IRCTC] — Refund Not Given

Address: New Delhi, Delhi, 110032

Website: Irctc.co.in

I tried booking a ticket through IRCTC mobile app on 21st sep.I was booking a ticket From Delhi Sarai Rohila to Sri Ganganagar to travel on date 07/10/2016. But unfortunately when i was making the payment through my SBI debit card the amount of 1680/- was deducted from my card but my ticket was not booked.I also recieved a text confirming the deduction of amount from State Bank as well.As per telephonic conversation with IRCTC customer care executive i am attaching the pdf format of my bank account statement in which the amount deducted on 21st sep towards IRCTC noida is clearly shown.I have mailed my details to IRCTC many a times bt till yet not refund has been made in my account.I have provided my all the details many a times.
Their Customer care service is really pathetic, they always keep telling wait for two or three days and their tecnhical staff are so illeterate that they can.t download the pdf attachments in the mail

User I.D : mj1008
Registered Mobile No : [protected]
Date of Booking : 21st Sep'16
Transaction I.D : [protected]
Time : 4:40 pm
Amount Deducted : 1680/-