Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received for cancellation of retiring room

Dear Sir,

I have booked railway retiring rooms for Rameswaram through online website vide the following references.

Sl No - Booking Ref. - PNR NO
1 - RMMRR1772598 - [protected]
2 - RMMRR1772580 - [protected]

Due to unforeseen circumstances, I had cancelled the reservations on 01.03.2020 and the refunds approved for Rs.456/- and Rs.171/- respectively on 02.03.2020 vide the shown IRCTC website status and the status are showing as "SETTLED". But till now (17.03.2020 at 06.15 pm) the refund amounts have not been credited to my account from which the payments have been made. Screen shots attached.

I have made several requests over customer helpline numbers and through emails towards expedite of refunds by sending the appropriate scanned copy of the account statement as proof of non credit of refunds. As there is no response from the customer help centre, I have escalated the issue to the concerned higher authority Mr. Harendra singh over his mobile number [protected] on 13.03.2020 and upon his request I have forwarded him the complaints made through email on the same date.

But till now even after the lapse of 15 days, the refund amounts have not been credited to my account. I regret to note about the uncaring attitude of the retiring room help line authorities and their higher officials towards their customers. Please expedite the refunds.

With warm regards
V. Dhandapani
[protected]
[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
 
1 Comment

Comments

Hello, i have booked ticket on suvidha express today through my account, ticket is not booked but amount has debited from bank account, saying 'Pending From Bank End'

Could you please help to resolve this

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10809
    Pending
    0
    Resolved
    1835
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR