Indian Railway Catering & Tourism Corporation [IRCTC] — Refund o[censored]nsuccessful transaction

Address: Kolkata, West Bengal, 700016

Website: www.irctc.in

I tried to book train tickets on sept 19 2016 from sta (satna) to hwh (howrah) for oct 13 2016 train name:kolkata mail train no:12322 through sbi netbanking enabled money rs 519 has been deducted from my account but tickets has not been booked.
I again tried to book for the same train on sept 21 2016, the same thing happenend so 519+519 has been deducted from sbi account.
Two transactions failed:
In irctc.co.in... refund status tab shows
Transaction id: [protected] settlement failed ticket not booked paytm
Transaction id: [protected] settlement request ticket not booked paytm
Payment has not received from bank.

So, to whom i need to complaint to irctc or sbi bank?

Please do the needful to get refund the money total rs.1038/-

Thanks
Sageer
[protected]
[protected]@gmail.com