Indian Railway Catering & Tourism Corporation [IRCTC] — Retiring room booking issue

Website: irctctourism.com

I have booked retiring room in KSR bangalore station (SBC) for 12 Oct[protected]hrs) - 14 oct[protected]hrs) against my PNR [protected]. But till date my booking is not confirmed though the amount has been deducted from my account already on 10th Oct 2016.

When I saw it in booked tickets section in irctctourism it is written Payment Settled and not booked.(plz see screenshots)

I tried calling around 8-10 times (over the span of 8 hours) to the Toll free number [protected] for the same. But everytime your customer care executives were busy with other customers. Not even a single time my call was attended.

I have also mailed them the issue. yet I didn't get any response.

I am reaching Bangalore today night (i.e. 12 Oct 2016). Thus I need confirmation. So please either confirm or cancel my booking urgently so that i can arrange different option if required.