Indian Railway Catering & Tourism Corporation [IRCTC] — Room booked for 2 persons for the same date

Dear friend
I have booked a retirement room No.12 for stay at Renigunta (RU) on 27.4.24 for stay from 29.7.24-6 am to 30.7.24-6 AM and paid Rs.404.
(1)ID No.[protected]l, Ref.No.RURR2918746, Transaction ID : [protected] Arrived Renigunta station on 29.7.24 by train No.
(2)Again on the same day I have also booked room No.12 for stay from 30.7.24-6 am to 30.7.24-6 pm. ID No.[protected]l,
Ref.No.RURR2918746, Transaction ID : [protected]
The details of my travel are:
(1) 28.7.24 Train No.12797 Venkatadri from KCG to TPTY - PNR No.[protected] Reached RU 29.7.24 at 6.43
(2) 30.7.24 Train No.16054 TPTY-MAS; RU TO Tiruthani PNR [protected]
(3) 30.7.24 Train no.16053 MAS - TPTY ; Tiruthani to RU PNR [protected]
(4) 30.7.24 train No.12733 CTR to SC : RU to SC PNR [protected]
Accordingly I submitted the allotment of rooms for 2 days and the details of my bookings are noted in the Register available in the Renigunta Rly station.
To my surprise on the second day i.e. 30.7.24 the woman attendant came to my room and asked to vacate the room as somebody has booked the same
room No.12. I explained the details that lady attendant but she said that the concerned officer (TTE Mr.Sudhakar, who is sitting at Tirupathi) informed her
and also me that my boked room was cancelled. But I did not receive any cancellation order. I donot know the reasons for cancellation. In fact the another person asked me to stay for few hours in the room, but the woman attendant did not accept the request. With tears, I had to vacate the room and I kept the baggage in the cloak room till evening and sit in the plat form. This is very ridiculous action of the IRTC tourism. How can they book the same room, when I booked the room no.12 on 28.4.24, well in advance.
I have been travelling and staying in RU Rly station no.of times earlier but never had a such worst situation.
I request the Railway authorities and inquire the case and let me know the reply early to enable me to take further action in the matter.
Thanking you.
DVRao Mob: [protected]