Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — Senior Citizen Concession Not received --PNR [protected]

Niky Shah

from Mumbai, Maharashtra

Address:	400080
Website:	IRCTC

Dear Team,

We have booked the ticket for PNR [protected] in this we have 2 senior citizen but we have not received any concession. I had ticked the box but still no concession is received. I cannot cancel this ticket and get reissued ticket as I need confirm tickets.

The customer care team is also not supporting us and giving us the required concession.

Please assist us on priority and get the concession on the same ticket.

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Mar 18, 2017

Complaint marked as Resolved

No resolution has been provided till date. I had first complaint on 26th Nov and again second complaint on 18th Mar, but still no resolution. Today i received a call from number 7463940340 stating they are calling from IRCTC .. They said they would refund me 1120 for my two tickets and he asked me to give my KOtak Bnak Acc No and CRN no . I was not comfortable to share my account details over a call to some unknown person so he said speak to office and dissconnected the call. Is this the way the people from IRCTC talk to client .. I need my refund of the amount before my journey or it would be very promising for each one.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 18, 2017

Updated by Niky Shah No feedback still on the complaint ..can some one please assist us on priority

Mar 18, 2017

Updated by Niky Shah it is still not resolved ...