Indian Railway Catering & Tourism Corporation [IRCTC] — Subject: not allotting lower berth seats for senior citizens

Address: Mumbai City, Maharashtra, 400042

Website: Irctc

Dear sir/madam

This is with reference to the recent booking done on irctc. My pnr :[protected] train no:12224. Current seat nos.
We have always booked tickets on irctc however first time facing with an issue.

The train journey is booked for 6 passengers of which two are senior citizens. However it is very shocking to realise that no lower birth seats are allocated for the senior citizen passengers. Considering the old age health issues how uncomfortable will the journey be from thiruvella to mumbai which is almost a 2 day journey..

Requesting the issue to be resolved nd that lower birth seats be provided for the senior citizen passengers.

Thanking you
Anjali nair