Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr not refund

Address:	New Delhi, Delhi, 110045
Website:	Indian

Am shocked at the service of the railway officers who are not able to refund my money. Sir, its been a year since I filed my TDR. Me and my family were going to attend a function in patiala date 10 may 2015. The train "AMRITSAR EXPRESS" PNR. NO [protected] was scheduled at 4:30 am but because of some reasons it was 3-4 hours late, so we did not board the train and filed the TDR- REF.no EKT[protected] and Transaction no. [protected]. Its been a year and I want you to refund my money as soon as possible. I have called the office n number of times but to no avail.
I called the office and they rejected my appeal to refund my money. They are saying that we boarded the train and if not they want me to show them the proof that we went to patiala with some other conveyance but sir we did not go to patiala to attend the function. Sir, how can I give a proof of something that actually did not happened.
I want you to look in this matter immediately as it's been almost a year.
Sir please help a honest yet indignant person to get the money back.