Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Refunds

Address: 835303

Website: www.irctc.co.in

Sir,

Due to the maintenance of the website https://www.irctc.co.in between 11.59 & 5.00 hr on the night of 2/3 August 2016, I couldn't file the TDR four hours before scheduled departure of the train. Since my programme to travel was changed during midnight and I had more than 4 hours time to claim 50% refund by filling TDR but I couldn't do so due to non-operation of the irctc website because of ongoing maintenance. I could file the TDR at 5.00 hr with the available option "Train Late More Than Three Hours and Passenger Not Travelled". I know this reason was not correct and my intention was also not to claim 100% refund (which wasn't possible too) but to file TDR and inform later to the Railway Authority for 50% claim as per refund rule of surrendering ticket up to four hours before scheduled departure of the train. Accordingly, I emailed a request on 04.08.2016 to the Railway Authority for justified 50% refund (emails attached) and expressed similarly on the Twitter of GM. But the Railway Authority (Chief Commercial Manager/Refunds, SE) has repudiated my claim due to reason "Ticket not surrendered up to 4 hrs before the scheduled departure of the train" (email attached).

In this regard, I would like to submit that I could not file the TDR due to non-operation of the irctc website between 11.59 and 5.00 hr on the night of 2/3 August 2016, then how my claim can be repudiated? I request the concerned Railway Authority to kindly check the record of non-operation of website on the said date & time and reconsider my request for justified 50% TDR refund.

Thanks & regards

Dr V.P. GUPTA
PNR: [protected], TRAIN: 12826
DOJ :03-08-16, 3A, NDLS-RNC, Dep: 06:55,
DR V P GUPTA+1, B1 53, B1 54,
Fare: 3030, SC:46.0+PG CHGS