Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr requested but did'nt recieved refund

Address: 712201

Website: www.irctc.co.in

The tdr filed against pnr number [protected] with reason party partially confirmed/waitlisted and waitlisted passengers did not travel.
As i recieved the information to file tdr by calling at irctc helpline no.[protected],
I filed tdr as on 06 july, 2016 at 20:53:46 but they had not said me to collect non travel certificate against wl/rac passenger, as i have no any such kind of information how could i get to know this all process.
I am a simple user belongs to a middle class family. the amount may be small to you but this is really big for me.
Is there my only mistake to book ticket online and pay more service charges, and in return i have to tolerate for refund. when i bpooked the ticket you should send this with the ticket at my email, so i can get all the information at proper time, even you did not send me any information when i file tdr.
I am requesting you please reopen my case for refund. i will very much thanksfull to you