Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket making procedure is tipical not easy

Dear all, they can easily manage the security related concerns with two way verification via OTP and then they should allow to make changes now from 4th nov i am trying to login but due to some glitch in there system irctc is not going forward to make tickets without verifing my mobile number,

but i do the procedure o[censored]pdate that is give but its such complecated and not happeinng, i feel they have intentionally make it complecated for end users so that agents can make profite and a normally a passenger can not make ticket, i have seen agents app they make tickets very smoothly.

for public welfare kindly make it simple .