Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — ticket not booked for payment made

greeshmasugathan

from Cherthala, Kerala

Feb 8, 2018

Address: Kollam, Kerala, 691011

I booked one jan shatabdi(12076) ticket through irctc online site with my federal bank debit card for Rs.105. The payment was deducted but no booking was made.
It shows server error after making payment of Rs 105. I contacted my bank but they are saying that payment was successful.
Transaction id: [protected]
Booking date: 05/02/2018

Plaese do needful

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Federal Bank Customer Care

from Delhi, Delhi

Feb 8, 2018

Hi Sir/Ma'am(greeshmasugathan),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (4351) in the subject line so that our team can assist you.

Shraddha Gajbhiye

from Bhopal, Madhya Pradesh

Feb 9, 2018

Pnr:[protected] booked on 30 jan18 of 5150 but cancelled on 3feb and refund only 4010, also Pnr:[protected] booked on 30 jan18 of 4080 but cancelled on 3feb and refund only 2940. Why? Only flat 180 is deducted i[censored] cancelld before chart is prepare, then why? Please reply

ravikarnail

from Noida, Uttar Pradesh

Feb 9, 2018

No refund of cancelled ticket credited in my bank account.
PNR NO. TRNS. ID TRAIN NO DATE of Can.

[protected] [protected] 12285 24/1/18

[protected] [protected] 22692 24/1/18

Requested to do the needful at an earliest. Done through credit Card

Regards.
Ravi Karnail