Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — Train didn't stop in line with the platform

Shagun Ajmera

from Madurai, Tamil Nadu

Address:	603103
Website:	www.irctc.co.in

I was travelling from Chennai(MAS) to Bangalore-Krishnarajapuram(KJM) in Lalbagh express(train number 12607) on 28th October 2016. The train did not stop inline with the platform. I was in coach C1 which was at the end of the train, and when the train stopped at KJM, there was no platform in front of coach C1. Some passengers had to get off at the tracks. Due to the confusion, some passengers waited thinking the train will move a little ahead and stop again, but it did not. It was a very risky situation. I am assuming there were extra coaches added in the train due to Diwali rush. Because of this, the coaches in the end did not align with the platform. This is very careless attitude. Next time, ensure that such factors are taken into consideration.

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Anilsaini406

from Jalandhar, Punjab

I had cancelled my ticket on 20 Oct 16 But amount was not refunded in my account. I had registerd my complaint with irctc on 31 Oct and 03 Nov with complaint number 4268785 and 4289943. Kindly do the needfull action.