Indian Railway Catering & Tourism Corporation [IRCTC] — Train no: 19577, hapa express

Address:

Thane, Maharashtra, 401107

I have travelled on 10 oct 2016 in hapa express train from udipi to vasai road with pnr number: [protected], but i regret to say that it was one of my worst experience. We were travelling along with kids. There was no one to look after the hygiene in the train. Bathrooms had no water n were totally full n smelling, washbasins were full of dirty water and water was spilling from it along with the movement of the train.
The garbage container was over flooded and all the garbage was on the passage.
It was really disgusting.
Request you to please take atleast some genuine steps.