Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong ticket booking in IRCTC

Website: www.irctc.co.in

I had booked tatkal ticket for the train number 22630 ten dr express yesterday morning for today (14th sep 2016) but i find that
Ticket for some other train is booked that too for tomorrow (15th sep 2016). Please find the details below.

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 16527 / ypr cannanore ex
Date of booking : 13-sep-2016 class : third ac quota : tatkal
Date of journey : 15-sep-2016 from : pgt to : clt
Boarding at : pgt date of boarding : 15-sep-2016 reservation upto : clt
Scheduled departure : 05:00 hrs insurance (No. Of psng) : 2

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 sairupak mohanan 34 male cnf b1 17
2 archana a m 28 female cnf b1 18

Fare details
Distance : 131 km
Ticket fare : rs. 2150.00
Service charge : rs. 46.00
Travel insurance premium (Inclusive of service tax) : rs. 1.84
Total fare : rs. 2197.84 *
* payment gateway charges as applicable.

As you can see above how can i get the tatkal ticket for day after tomorrow get booked if the tatkal tickets gets opened just the previous day. As i found the wrong ticket got booked i cancelled the ticket but couldn't get any refund. I believe this is a system issue.

When i contacted the irctccustomer care they are telling tatkal ticket cannot be refunded. I completely agree with it. But if i had booked a tatkal ticket for 14th sept 2016 for the train 22630 ten dr and i get a tatkal ticke for 15th sep (How come tatkal ticket gets booked 2 days earlier???) that too for a different train 16527 / ypr cannanore ex.

I need my money back as this is clearly a software/system issue.
How can i proceed on this.

Thanks,
Archana