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Indian Railways Complaints & Reviews

www.indianrailways.gov.in

1.3

Updated: Jan 8, 2025

Complaints 6284

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So far, so good. Indian Railways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railways will keep up the work and continue to help more customers with their concerns even better 🤝

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Unwanted parking in Hatia railway station

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Indian Railways reviews & complaints page 2

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Dear Sir/Madam,

I hope this letter finds you in good health and high spirits. I am writing to bring your attention to a situation that occurred during my recent travel booking with Indian Railway.

On [Date 13th jan 24], I had made a train reservation for [Train Name/Number 12294] departing from PRYG prayagraj to LTT Unfortunately, due to the sudden onset of COVID-19 symptoms, I was unable to undertake the journey...

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Address: West hill

Train no.16606 stopped at west hill station for more than 1 hour which made the entire passengers frustrated
Why is it like this? Why cant the train services be more punctual...

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I am currently traveling in Gorakkdham express 12556 from New Delhi to Gorakhpur my berth no. Is 63 in B5 coach and the charging socket is not working....

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The wash rooms are dirty with no water...

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My train chauri chaura coach B10 train number 15003 train was overcrowded number of people travel without tickets...

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Address: Hatia, jharkhand

On 23.01.24 i have travel from hatia station in jharkhand, parking charges taken Rs. 50/- from all auto who drop the passengers. Even they collect Rs. 50/- from auto who are drops the passenger in station road. I have argued with parking fees collector guy and told have you taken tender for station road too, the parking guys told they have spend Rs. 2.5 crores to get tender, and recover the money in any way. This is how our system works to...

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Our government has launched Swach Bharat Abiyan and Indian railway play vital role and even doing very well, but we want to draw your kind attention about Shakur Basti Railway station condition neglected by railway authorities.
there are unauthorized encroachment near rail line, railway boundary broke for passage and dump of all wastage near under pass {KUDA GHAR} .
this is for your early action please....

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We booked our bike as a luggage from Rani Kamlapati to Pataliputra.On 12th of jan we had to receive the bikes but we received on 16th of jan.we also fined about 84 rs as parking charge.Out bike got damaged from several position....

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Address: JHEEL CHOWK FULWARI WARD NO.8 MURLIGANJ

Website: parcel indian railways

I Booked my bike TVS RAIDER 125 CC on 10/01/24 from Raigarh to Rajendra nagar terminal after I got transferred in bihar with PRR no.[protected] Even after 5 days of booking my bike is stiil not loaded on train and not reached the destination. I am very worried about the condition and security of bike.
Your Sincerely
ANKIT VERMA...

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Address: machilipatnam,krishna dist,ap-521001

Website: uts app

I have booked the railway ticket from lingampally to machilipatnam by the help o[censored]ts railway online booking app of general ticket. when i reached the destination station ticket collector asked to show the ticket I have show the ticket that i have booked through uts app that contains "uts id: XG8GDP8098" and the ticket collectoris saying that the ticket is invalid. And fined us Rs.310....

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I am travelling in 19031 train number and boarded from station Ghaziabad at 06:37 am. I am in S2 11 number seat. Other passenger keep sleeping and doesn’t let me sit on my seat there is no TT at sight....

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Address: 555 sector 36 B Chandigarh

I dr suresh kumar travelled from amritsar to chandigarh on 17 decenber train number 12412 pnr [protected]
i wrongly booked ticket for 16th december instead of 17th on irctc site when tc came ishowed him ticket he said this was for 16th he was asking for 1000 saying me travelling without ticket i was having 600 cash and willing to pay on card or gpay which he refused told me pay 500 only for ticket price but not given any receipt...

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Address: Railway nilayam

Dear Sir,

I am writing to bring to your attention the matter of my late mother, Padma Pai, who was employed with the Central Railway. Unfortunately, she passed away in 1997, leaving behind four daughters. Initially, my elder sister, Sumana, was receiving the pension from Syndicate Bank Railway Nilayam Branch. Subsequently, the pension was transferred to my second sister, Umana, who received it until 2016. However, she has...

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My wife and another lady relative travelled to Bangalore by train number 12657 MAS SBC SF MAIL on 28.11.2023. This train departed from Chennai at 22.50 pm. There was NO water in both the latrines in the coach since the train started at 22.50 pm from Chennai. Coach number S-7 and PNR [protected]. They told the TTE and he assured that it will be filled in the next station. After that the TTE could not be found and water was NOT filled. All the...

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My Journey details is mentioned below:

Train No. 12565/ Bihar S kranti
From Kanpur
To: New Delhi
PNR No. [protected]
Transaction ID: [protected]

My ticket had been cancelled due to waiting list on 25.11.2023 but refund amount has not been credited in my account till yet.
Please help us & resolve the issue...

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Please accept humble request to improve late running Azad Hind Express as soon as possible.Yes it should be Late run To Timely Run. Past 5 days 4_5hrs is Too Much Late. Try to make it possible 30 mins late run from 1 December is Ok....

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Address: Rourkela Junction (2nd Class AC waiting Hall)

On 25th November, 2023 my train was late by more than 1 hour. So in order to sit and relax, I went to 2nd Class Ac waiting Hall in Rourkela Junction (Rou). As soon as I went there, There was a shop on right side as you enter the 2nd Class Ac waiting hall. So i went there and ordered a Coca Cola. The Price of the Coca Cola was ₹40, but the shopkeeper charged me ₹45. It is totally illegal because the shopkeeper can't charge more than the...

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Address: New Delhi

Website: www.irwo.net

All the Governing Body Council Memmbers are from New Delhi. All the members are functioning with only designation without names. Are they local Society having jurisdication only in NCR of Delhi or All India Society?
They are seducting 1% each from instalment payments toards land corpus fund and resrve fund without consent. Is it income for the Society? Are they paying income tax for such income?...

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Address: RZ-9/3 Sadh Nagar II, GALI NO-21B, Palam Colony, ND-45, Delhi, 110045

Website: IRCTC

I have booked a RLWL ticket (03 seats) on 04.09.2023 in Train No. 14864 (Marudhar Exp) Boarding At Agra Fort (AF) to Varanasi JN (BSB) having PNR No. [protected] for Dtd. 29.10.2023. Further, I received a text message "Train No. 14864 of 29/10/2023 has been cancelled due to unavoidable circumstances. Inconvenience caused is deeply regretted. CRIS" by the Indian Railways.

I have not travelled in this train as train has been cancelled....

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Train number 20845 BSP-BNK SF EXP which was supposed to depart from Bilaspur at 6.25 pm on 18th november 2023 wsa cancelled. a message confirming the cancellation. was recieved on registered mobile number at 2.42 pm on 18th nov 2023. later when i tried to claim the refund amount from window as it was a window ticket, it showed zero amount refunded, also the railway person sitting there told that the train has started and is on time. I also...

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