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Indian Railways Complaints & Reviews

www.indianrailways.gov.in
1.3
Updated: Jan 8, 2025
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So far, so good. Indian Railways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railways will keep up the work and continue to help more customers with their concerns even better 🤝
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Indian Railways reviews & complaints page 315

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Rakesh Vashishta
from Ponnampet, Karnataka
Oct 10, 2007
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Non refund money of e-ticket

Due to wrong information provided by inquiry counter about the departure platform for the train no: 403 A on 12 th of August we have missed the train. We were told that train will depart from platform number 10 and it departed from no: 11. Display board on platform no: 10 displayed train no: 403 A even after an hour of departure of train from the train from platform no:11.

I have written 100s of mails to Indian railway and...
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T. Sita devi
from Tellicherry, Kerala
Oct 7, 2007
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Inadequate security provided in Train

Was traveling in Tata Nagar- Yeshwantpur train from Jamshedpur to Bangalore on 5-Oct-2007 and lost our luggage. Due to inadequate of TTE and security personnel, I lost my valuables and luggage between 11 PM and 3 AM in the morning. From 3AM in the morning we tried to lodge a complaint to the TTE, but in vain. And in Raigada, The station superintendent refused to take any action. After a long struggle, the only TTE (searching him was quite...
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Luv Kumar
from Mumbai, Maharashtra
Oct 7, 2007
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Dirty bedding

I have been travelling regularly by Dehra Dun AC special - leaving from NZM to Dehra Dun at 11 PM. Dirty bedding is being regularly provided on this train and no action is being taken. On complaints - TT clains that it is private suppliers and on asking for complaint book it is said that it will be provided later. Kindly look into this problem and arrange for a clean bedding....
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santosh
Oct 6, 2007
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Doubts of malpractices by railway department

Booked 2nd class sleeper class ticket (PNR[protected] well in advance i.e on 14th par 2007 for 25th may journey. Waiting list no 47. today is 16th may 2007. And waiting list shows 37. Could you please educate me on what basis this waiting list prepared/cleared or quotas alloted first excluding common/general public.

Its really creates lot of doubts of malpractices by railway dept. As per my experience, when person travel...
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