Indian Railways — Frequent Delays and Rescheduling of Train 12261 Duronto Express

Dear Sir/Madam,

I am writing to express my dissatisfaction with the consistent delays and rescheduling of Train 12261 Duronto Express over the past week. The train has been rescheduled by approximately 9 hours daily, with a new departure time of 2:00 AM. Despite this rescheduling, the train has often not been ready to depart at the revised time.

As a premium service, the Duronto Express charges a higher fare with the expectation of superior service and punctuality. However, the recent performance of this train has been far below acceptable standards. Passengers, including myself, have faced significant inconvenience due to these delays.

I request immediate action to investigate the reasons for these delays and to ensure that the train operates as per the scheduled timetable. Additionally, please consider compensating passengers for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,
Vatsal Poddar.