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Date Of Travel- 17th Feb 2024
Train No; 20682 Silamban Express starting Time from Thenkasi-17-05PM
Details of Complaint:
Name: T P Venkataraman Age 82 Ph[protected] email [protected]@yahoo.com
Travelled to Chennai In HA1 Coach. Informed by station master office that the coach is 3rd one from engine in Platform 1. There was sign of designation for stoppage of coaches in that platform such as 1, 2, 3 etc from engine which I followed and waiting in designated place for 3rd coach. But when train entered the platform, it stopped in place with 3 bogies ahead of designated place. ( ie engine stopped in the place marked 4 ) All people including senior citizens like me had to run quite a distance and try to board the train just because the train did not stop in designated place . This created lot of confusion, stampede mental agony and physical hardship and breathlessness as the train stop only for 2/3 minutes here. Some passengers had to enter nearest bogie and walk quite a distance inside train with luggage. The reason for such stoppage i was told is that the number allotted for designated place is for Pothigai which has three coaches more than Silamban. So Silamban engine stopped ahead. This is stupid and NON SENSE because the number designated are w r t engine and it remains same whether it is Silamban or pothigai. Engine is supposed to stop in its designated place and people will have no problem. Only thing is in Silamban you may have three coaches in the last designated place. Such an in efficient service is NOT Expected by railways in era of Bullet train/Vande Bharat days of Sri Modijis Regime. I strongly condemn and this kind of service is not expected for passengers including Senior citizens. Was this information helpful? | 
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