[Resolved] Indigo Airlines — about boarding pass

Rudhra nagesh B

from Delhi, Delhi

Apr 26, 2019

Address: B. 142, prakruthi nivas. Op. Air force acedamy., Annaram(v). Gummadidala (m). Sangareddy Dst., Hyderabad, Andhra Pradesh, 502313

I am mr nagesh balla i am the passenger in 6e 597. 26 th aprial 9f seat. I have only hand baggage so in hyderabad thay done express security checkin. And 22 gate also. But in chennai your staff 5 people came and take out the flight. Thay dont knows the express security, even i informed in hyderabad thay will do express security. Some of the passengers also used some wrong words on me. After 10 mint's thay came and telling sorry and in lost second thay allowed in flight what is this. I have work at 6 pm in cochin if i miss the flight. Are if any?
Please i need help
[protected]..

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Jun 6, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

IndiGo Customer Care's response Hi Rudhra,

So sorry to note this. Further, your feedback will be shared with the airport team for immediate staff briefing. Please be assured feedback from our passengers holds high importance and we work on it to improve our services. Hope to serve you well in future.

Regards,
Team IndiGo

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Comments

supervisor

Apr 26, 2019

to the author Mr Nagesh Balla
residing at B. 142, Prakruthi Nivas opposite Air force acedamy,
Annaram(v). Gummadidala (m).
Sangareddy Dst., Hyderabad, Andhra Pradesh, India

In order to understand anything, please:-
1. Attach each e-ticket which states PNR or invoic which sates PNR

2. Attach boarding pass for each flight
in higly visible format to your public complaint, under your own previous text.

3. Have you missed the flight? If "No", do not answer next set of questions, leave to the family.

4. Explain in other simple words in "in chennai your staff 5 people came and take out the flight":
- when / time
- where exactly
- who
- what exact act had ben performed by 5 persons ?
- what explanations / document have been given by 5 persons ?

5. What do you want / expect?

After your answers and attchment of all documents by you within 24 hours,
the proposed acts can be advised.

sr manager for ICAO / IATA irregularity matters (Asia and Europe)
Aryan engineers Ltd
electronic address for request with documents in .PDF or .JPG format: aryan{at}vivaldi.net