[Resolved]  Indigo Airlines — about missing flight

Dear Maitreyee,

We sincerely regret for the delayed response. We’d like to inform you that as per the policy, the check-in counter at the airport opens 2 hours prior to scheduled departure and closes 45 minutes prior to the scheduled departure. Boarding gate closes 25 minutes prior to departure at all airports.
We have also investigated with our airport team and found that you reported late at the counters. Since our check-in counters were already closed for your flight, our staff were unable to accept you on board. At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to additional payment i.e. the difference in fare and re-accommodation charges, which were accepted by you, and you duly traveled to your destination.

We look forward to your understanding.

Regards,
IndiGo Team