Indigo Airlines — Amount deducted but ticket not yet confirmed

Sir,

we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.
We request you to contact us via Facebook/Twitter with the registered contact details so we can look into it and assist you in the best way possible.

Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline.

In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
We look forward to your kind understanding.

Regards,
Team IndiGo

There is no evidence of the ticket. So there is no evidence of the passenger.

The complaint regarding the absence of the receipt of the ticket shall addressed to:-

- the operator of the web site, where a customer tried to purchase the ticket, regarding the immediate issuance of the ticket
or
- to the bank or to the financial service provider, which debited the account, regarding the unauthorized transaction.
The bank or the financial service provider shall provide the air ticket or shall refund full amount within 7-10 days from the receipt of the complaint on refund.